WordPerfect X3 gets error message in windows 7 and shutsdown

[Cyberdyne]

Hi guys, I am beta testing Windows 7 and I got all my programs to run fine except for WordPerfect X3.

Here is what happens: When I launch the program it will say there is an error and WordPerfect needs to be closed, this happens every time.

I installed the latest Service Pack 2 but the problem persists. The other programs in the Office X3 work fine, just the WordPerfect keeps crashing on start.

Any solutions would be greatly appreciated.

P.S. I also tried installing WordPerfect 12, the problem seems to be inherent. I wonder if it has to do with the PrintServer app that was causing the issue in Windows Vista.

-=Cyberdyne=-

[Nepomuk]

Just a thought: Have you tried compatibility mode? I'm guessing it worked fine with XP, right?

Greetings,
Nepomuk

[Cyberdyne]

Hi Nepomuk, I tried compatibility mode for both versions wp13 and wp12 and no luck either. Here is the log...

- System
- Provider
[ Name] Application Error

- EventID 1000
[ Qualifiers] 0

Level 2

Task 100

Keywords 0x8000000000000 0

- TimeCreated
[ SystemTime] 2009-04-24T21:36:39.000 000000Z

EventRecordID 2740

Channel Application

Computer WINDOWS7.*****. local

Security

- EventData
wpwin13.exe
13.0.0.565
459b28a9
ntdll.dll
6.1.7000.0
49433e67
c0000374
000c0853
434
01c9c524bb7353c 7
C:\Program Files\WordPerfe ct Office X3\Programs\wpw in13.exe
C:\Windows\SYST EM32\ntdll.dll
fe170115-3117-11de-82cf-001e583f5d57

[NeoPa]

I think this is one where you will either have to find an answer from googling or, more likely, contact WordPerfect support.

Unless it's a known problem out in the wild I suspect they're going to need to look at it to resolve the issue. Unfortunately, they may try the "Well, it's actually MS's fault for doing something in Windows 7 they shouldn't have." line on you, in which case you are up the proverbial gum tree, for the time-being at least.

[NeoPa]

Nice to see you again by the way. I hope you can manage to get it resolved :)

[Cyberdyne]

Hi there NeoPa, long time no talk. Glad to hear from you too.

So I contacted Corel tech support and they were useless, they blamed it all on Microsoft and suggested I try WordPerfect Office X4. I am downloading the trial now to see if it works, will post back and let you guys know what happened.

Regards,

-=Cyberdyne=-

Win 2k/2ks/XP/2k3s/Vista/2k8s/7
MAC OS 10.5
Ubuntu 9.04

[Cyberdyne]

Office X4 did not work either. I am now downloading the RC1 of Windows 7, after the upgrade I will try all three versions of Word Perfect again and post back with results.

Regards,

-=Cyberdyne=-

Win 2k/2ks/XP/2k3s/Vista/2k8s/7
MAC OS 10.5
Ubuntu 9.04

[NeoPa]

Yeah. Let us know what you find.

PS. What does RC1 stand for? Is Win 7 fully released yet?

[AmberJain]

Hello,

PS. What does RC1 stand for? Is Win 7 fully released yet?

RC stands for Release Candidate.

Win 7 Release candidate

AmbrNewlearner

[NeoPa]

Thanks Ambr.

I guess that means the answer to my question was "No." then.

[AmberJain]

Hello,

I guess that means the answer to my question was "No." then.

Yes...you are getting it right. Win 7 is not fully released yet.

I don't know the exact release date but don't worry....After Vista's downfall, MS will try to make the W7 release bigger with wider media coverage and advertising to appeal to the masses. You will know about the W7 launchg all by yourself :)

And maybe MS will organize some "celebratio ns" boasting about W7's stability (which is the hot talk right now). Lies.....Lies.. ...Lies everywhere ;)

AmbrNewlearner

[Banfa]

My understanding from IT press is that the W7 release is scheduled for early 2010 but that MS may put a rush on it to get it out in time for the "holiday season" or what the rest of us would call Christmas :D (OK admittedly in USA there are several major holidays around Christmas time).

[AmberJain]

Hello,

My understanding from IT press is that the W7 release is scheduled for early 2010 but that MS may put a rush on it to get it out in time for the "holiday season" or what the rest of us would call Christmas :D (OK admittedly in USA there are several major holidays around Christmas time).

Microsoft: Windows 7 release in August '09

[Cyberdyne]

Hi guys, so let's get back on topic here. I did a clean install of Windows 7 RC1 and after installing all the updates from windows update website and making sure all hardware and components were up to date, I installed Word Perfect Office X3. This time it worked!!!! But right after adding three network printers (A Xerox, a Kyocera and an HP), Word Perfect started crashing again. Solution to the problem was deleting the HP from the list of printers. Apparently the HP LaserJet P2015 PCL 6 Driver causes the problem and is incompatible with Windows 7 when shared on the network from an XP machine. I suspect this can be fixed by a new driver from HP.

Hope this helps to anybody else with the same problem.

On the other note, I am very impressed with RC1 it runs much better and has a lot of great features it is definitely better built then Vista.

Regards,

-=Cyberdyne=-

Win 2k/2ks/XP/2k3s/Vista/2k8s/7
MAC OS 10.5
Ubuntu 9.04

[NeoPa]

Ah. That rings true. Printer drivers can often be the gristle in the pie.

I wish I were surprised that HP should be the problem. Unfortunately, for all their years of experience, they often seem to have glitches.

Maybe I'm being a little unfair, but we use HP mainly here, and their drivers, even their latest ones, still have glitches on various of the printers.