.DOCX cannot be opened

[tristincurtis]

Greetings,
Our facility uses Office 2003 with a couple of 07 installations for testing. We occasionally receive Word 07 documents in .docx format which we cannot open using either 03 or 07. Error message is:
"The Office Open XML file *.docx cannot be opened because there are problems with the contents." Pressing the Details button reveals:
"Microsoft Office cannot open this file because the .zip archive file is an unsupported version."
(The documents have not been sent in zipped format as far as I can tell)
Attempting to have Word 07 repair the document fails. Trying web-found suggestions regarding selecting the document and choosing Open and Repair or Recover Text From Any File fail also.

Thanks for any assistance.

[computerfox]

Can you open that file on the original machine?
Also try this:

https://www.microsoft.com/en-us/download/details.aspx?id=3

[Luuk]

besides testing with '07 installations', did you also apply the latest service pack to this installation?

It's SP3 according to this page: https://support.microsoft.com/en-us/kb/949585

[titanmccall]

If your word file corrupted, apply Microsoft internal function for such situations...
1. Open Microsoft Word from the "Start" menu of your computer if the program or the computer shut down while you were working in Word. Word often re-launches automatically after an unexpected shutdown such as this, but, even if it doesn't, when you reopen the program, any recovered files appear in a recovery pane on the left-hand side of the screen.
2. Click on the file that you want to recover in the left recovery pane and the last saved version of the file comes up. If the last saved version was AutoRecover and not saved by you, the next time you try to save the file, you are prompted to enter a new name for the file.
3. Enter a file name if you would like to save the recovered file under a new name. Navigate to the original file location, click on the file name and press the "Save" button to save over the original version of the file if you are certain that the auto-recovered version is the most recent version.
- Resource might be helpful to get more info for solving the issue...

http://www.techrepublic.com/forums/questions/i-upgrad-office-pro-2007-to-office-standard-2010/

http://forum.codecall.net/topic/79058-when-i-attempt-to-open-a-word-document-i-get-a-error-message/