Popups, web applications, accessibility

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  • Harlan Messinger

    Popups, web applications, accessibility

    Can you help me figure out what to do about popups?

    Sometimes we develop web applications where popups make very good sense for
    precisely the same reasons they make sense in traditional locally-installed
    application interfaces. I understand some people object, on grounds having
    nothing to do with disabilities, to links that generate new browser windows.
    I don't know what the basis of their objection is, but I wonder whether the
    same people object every time their word processing application prompts them
    for information with dialog boxes (for font selection, saving the file, and
    so forth) rather than removing their document from the main window and
    replacing it there with the prompt. Or whether it bothers them that the Help
    command launches a separate window rather than, again, replacing the
    document they're working on with the Help content.

    Anyway, popups are useful for web-interface applications for exactly the
    same reasons. But now, learning about accessibility issues, I have read that
    popups are troublesome for people using adaptive software for visual
    impairments. I would have thought that it might suffice to provide a
    positive indication to such users that a link will open a separate window,
    to indicate in the new window that it *is* a new window, and to provide a
    message in the new window indicating that it should be closed to return to
    the main window.

    Apparently, that's not enough, and popups aren't allowed. Trying to find out
    *why* there's an outright ban, I found in Google Groups a posting explaining
    that, "It is a royal pain in the posterior to find your way back to where
    you started when sites start spawning new windows. In MS Windows, you
    cannot assume that when you kill the new window (Alt-F4 or whatever) you
    will go back to the previous windows. The OS might decide to give the
    desktop the focus, for example."

    If I provide cues such as those I mentioned above, is this the sole
    remaining objection? If so, can this be overcome by placing a link at the
    top of the popup that reads, "Return to main window", and which uses script
    to explicitly activate the main window before closing the popup?

    Theoretically script is also not allowed--but I had understood that that was
    only if it caused changes in the interface that weren't discernible to the
    disabled user. The use of script here is specifically to *make* a change
    discernible to the user. Does that change things?

    If none of these considerations is sufficient to override the general ban on
    popups, then what does one do instead, keeping in mind that the application
    *also* has to operate in a manner that will be intuitive to the sighted
    user?

    --
    Harlan Messinger
    Remove the first dot from my e-mail address.
    Veuillez ôter le premier point de mon adresse de courriel.

  • Jim Ley

    #2
    Re: Popups, web applications, accessibility

    On Fri, 17 Oct 2003 10:35:40 -0400, "Harlan Messinger"
    <h.messinger@co mcast.net> wrote:
    [color=blue]
    >Can you help me figure out what to do about popups?
    >
    >Sometimes we develop web applications where popups make very good sense for
    >precisely the same reasons they make sense in traditional locally-installed
    >application interfaces.[/color]

    Not really, as they can't be controlled in the same way - for example
    you can't ensure they're modal, or are closed at the same time as the
    parent etc.
    [color=blue]
    >Anyway, popups are useful for web-interface applications for exactly the
    >same reasons.[/color]

    It's easy enough to use script to open in page popups in modern
    browsers which falls back gracefully in older ones, there's no need to
    use popups - the main reason not to use them of course, is that too
    many people have them turned off these days.

    Jim.
    --
    comp.lang.javas cript FAQ - http://jibbering.com/faq/

    Comment

    • Philipp Lenssen

      #3
      Re: Popups, web applications, accessibility

      Harlan Messinger wrote:
      [color=blue]
      > Can you help me figure out what to do about popups?
      >
      > Sometimes we develop web applications where popups make very good
      > sense for precisely the same reasons they make sense in traditional
      > locally-installed application interfaces. I understand some people
      > object, on grounds having nothing to do with disabilities, to links
      > that generate new browser windows.[/color]

      I'd say for web-based applications, different rules apply. E.g. if it's
      some kind of browser-specific DHTML content management system, it might
      well make sense to have "inline windows" (that is, pseudo-windows in
      HTML style). But those are for intranets mostly. In a normal web
      context it's really bad to have pop-ups. They're annoying.

      --
      Google Blogoscoped
      A daily news blog and community covering Google, search, and technology.

      Comment

      • Harlan Messinger

        #4
        Re: Popups, web applications, accessibility


        "Philipp Lenssen" <info@outer-court.com> wrote in message
        news:bmp04d$pbs tr$1@ID-203055.news.uni-berlin.de...[color=blue]
        > Harlan Messinger wrote:
        >[color=green]
        > > Can you help me figure out what to do about popups?
        > >
        > > Sometimes we develop web applications where popups make very good
        > > sense for precisely the same reasons they make sense in traditional
        > > locally-installed application interfaces. I understand some people
        > > object, on grounds having nothing to do with disabilities, to links
        > > that generate new browser windows.[/color]
        >
        > I'd say for web-based applications, different rules apply. E.g. if it's
        > some kind of browser-specific DHTML content management system, it might
        > well make sense to have "inline windows" (that is, pseudo-windows in
        > HTML style). But those are for intranets mostly. In a normal web
        > context it's really bad to have pop-ups. They're annoying.[/color]

        I'm back to asking what's annoying about it. I certainly understand what's
        annoying about Orbitz and Classmates ads preventing you from doing your
        business on a web site. I don't understand what's annoying about a popup
        interface that assists you with the work you're trying to do. For example,
        say a web site hyperlinks technical terms within its main text to their
        definitions in a glossary that pops up. If the glossary is in a smaller,
        separate window, it is readily accessible and lets you browse the entire
        glossary. You also have the benefit of not losing your place in the material
        you were reading. Why is that annoying? I'm not asking to be
        argumentative--I really don't understand. Is it primarily the modality
        issue, or is it something else?

        I do appreciate the modality issue, which Jim Ley pointed out. (After all,
        if even modal windows were taboo, then the browser wouldn't even be able to
        show you a dialog on which to express your preference not to allow popups!)
        But traditional applications effectively use plenty of modeless
        dialogs--which by extension includes the menus and the tool bars.

        Comment

        • Harlan Messinger

          #5
          Re: Popups, web applications, accessibility


          "Jim Ley" <jim@jibbering. com> wrote in message
          news:3f8ffe47.4 17001406@news.c is.dfn.de...[color=blue]
          > On Fri, 17 Oct 2003 10:35:40 -0400, "Harlan Messinger"
          > <h.messinger@co mcast.net> wrote:
          >[color=green]
          > >Can you help me figure out what to do about popups?
          > >
          > >Sometimes we develop web applications where popups make very good sense[/color][/color]
          for[color=blue][color=green]
          > >precisely the same reasons they make sense in traditional[/color][/color]
          locally-installed[color=blue][color=green]
          > >application interfaces.[/color]
          >
          > Not really, as they can't be controlled in the same way - for example
          > you can't ensure they're modal, or are closed at the same time as the
          > parent etc.
          >[color=green]
          > >Anyway, popups are useful for web-interface applications for exactly the
          > >same reasons.[/color]
          >
          > It's easy enough to use script to open in page popups in modern
          > browsers which falls back gracefully in older ones, there's no need to
          > use popups - the main reason not to use them of course, is that too
          > many people have them turned off these days.
          >
          > Jim.
          > --
          > comp.lang.javas cript FAQ - http://jibbering.com/faq/
          >[/color]

          Comment

          • Barry Pearson

            #6
            Re: Popups, web applications, accessibility

            Harlan Messinger wrote:[color=blue]
            > Can you help me figure out what to do about popups?
            >
            > Sometimes we develop web applications where popups make very good
            > sense for precisely the same reasons they make sense in traditional
            > locally-installed application interfaces. I understand some people
            > object, on grounds having nothing to do with disabilities, to links
            > that generate new browser windows. I don't know what the basis of
            > their objection is, but I wonder whether the same people object every
            > time their word processing application prompts them for information
            > with dialog boxes (for font selection, saving the file, and so forth)
            > rather than removing their document from the main window and
            > replacing it there with the prompt. Or whether it bothers them that
            > the Help command launches a separate window rather than, again,
            > replacing the document they're working on with the Help content.[/color]

            My own preference is that I have a choice. This principle applies to lots more
            than pop-ups!

            If the new page doesn't pop-up automatically, I can decide whether to simply
            click on it, or right-click (or whatever) and make a choice. Depending on the
            browser, right-click may offer choices such as: open in new window, open in
            background window, open in new page/tab, open in new background page/tab, etc.
            Note how some of these (especially with Opera) get on with things in the
            background without interfering with the display until I choose to look at
            them. So Opera may be downloading pages into a number of hidden tabs without
            fuss.

            When word processing, if I save a new file, then I need to type something in
            the complete the action. I know that at the time I say "save" (or "save as"),
            and did the application writer. But the web site author can't predict what my
            preferences are.

            (I also run with unsolicited pop-ups, Flash animation, GIF animation, and
            ActiveX dialogues, inhibited by default, so that I remain in control. I wish I
            knew how to stop web pages resizing the browser window too!)

            I sort-of know where you are coming from. I once had pop-ups for my
            photographs, although I also had a non-pop-up link for each. But I've come to
            the conclusion that enough people know how to start new windows, especially if
            they are using some of the cleverer browsers, that I could remove pops-from
            all my sites. So I've done so.
            [color=blue]
            > Anyway, popups are useful for web-interface applications for exactly
            > the same reasons. But now, learning about accessibility issues, I
            > have read that popups are troublesome for people using adaptive
            > software for visual impairments. I would have thought that it might
            > suffice to provide a positive indication to such users that a link
            > will open a separate window, to indicate in the new window that it
            > *is* a new window, and to provide a message in the new window
            > indicating that it should be closed to return to the main window.[/color]

            My own experience with using assistive technology is that it is all too easy
            to get lost. That may simply be because I was inexperienced in using it. (I
            was doing so to learn about how to make things more acessible, not because I
            needed to).

            [snip][color=blue]
            > If I provide cues such as those I mentioned above, is this the sole
            > remaining objection? If so, can this be overcome by placing a link at
            > the top of the popup that reads, "Return to main window", and which
            > uses script to explicitly activate the main window before closing the
            > popup?[/color]

            See above. I am sighted, and still prefer things to be entirely under my
            control. It is hard enough to deliver the material to people - trying to guess
            what they want to do with it is impossible!

            There may be cases where the logic of form input demands pop-ups, but I think
            they are probably an exceptional case. And I wonder whether a different design
            could avoid them?
            [color=blue]
            > Theoretically script is also not allowed--but I had understood that
            > that was only if it caused changes in the interface that weren't
            > discernible to the disabled user. The use of script here is
            > specifically to *make* a change discernible to the user. Does that
            > change things?
            >
            > If none of these considerations is sufficient to override the general
            > ban on popups, then what does one do instead, keeping in mind that
            > the application *also* has to operate in a manner that will be
            > intuitive to the sighted user?[/color]

            I'm sighted - and I want NO new windows/tabs whatsoever, unless I ask for one.
            (The Google toolbar offers a configurable option about whether to open a new
            window for search results. Have you thought of having an option, with the
            choice stored in a cookie?)

            Keep things simple and predictable, and make friends!

            --
            Barry Pearson


            This site provides information & analysis of child support & the Child Support Agency in the UK, mainly for lobbyists, politicians, academics & media.



            Comment

            • Harlan Messinger

              #7
              Re: Popups, web applications, accessibility


              "Jim Ley" <jim@jibbering. com> wrote in message
              news:3f8ffe47.4 17001406@news.c is.dfn.de...[color=blue]
              > On Fri, 17 Oct 2003 10:35:40 -0400, "Harlan Messinger"
              > <h.messinger@co mcast.net> wrote:
              >[color=green]
              > >Can you help me figure out what to do about popups?
              > >
              > >Sometimes we develop web applications where popups make very good sense[/color][/color]
              for[color=blue][color=green]
              > >precisely the same reasons they make sense in traditional[/color][/color]
              locally-installed[color=blue][color=green]
              > >application interfaces.[/color]
              >
              > Not really, as they can't be controlled in the same way - for example
              > you can't ensure they're modal, or are closed at the same time as the
              > parent etc.[/color]

              True that you can't make them modal, though modeless dialogs are effective
              in many applications as well. I think you can code an event handler for the
              closing of a window so that it closes its children, but that might not be
              very portable. So point taken about that.
              [color=blue]
              >[color=green]
              > >Anyway, popups are useful for web-interface applications for exactly the
              > >same reasons.[/color]
              >
              > It's easy enough to use script to open in page popups in modern
              > browsers which falls back gracefully in older ones, there's no need to
              > use popups - the main reason not to use them of course, is that too
              > many people have them turned off these days.[/color]

              For a web application whose whole purpose is to enable users to create data
              charts, one would specify in the "applicatio n requirements" that one use a
              browser with, say, an SVG plug-in installed. The requirement is integral to
              the application. I think in a case like that, an indication that "this
              application uses popups" might be on the same level as an SVG requirement.
              The user would enable popups while using the application, and then redisable
              them afterwards.

              My real goal here is to find out what I can realistically do *instead*, if
              I'm *trying* to honor the precept of avoiding popups.
              [color=blue]
              >
              > Jim.
              > --
              > comp.lang.javas cript FAQ - http://jibbering.com/faq/
              >[/color]

              Comment

              • Jim Ley

                #8
                Re: Popups, web applications, accessibility

                On Fri, 17 Oct 2003 12:00:45 -0400, "Harlan Messinger"
                <h.messinger@co mcast.net> wrote:
                [color=blue]
                >My real goal here is to find out what I can realistically do *instead*, if
                >I'm *trying* to honor the precept of avoiding popups.[/color]

                Use in page popups.

                Jim.
                --
                comp.lang.javas cript FAQ - http://jibbering.com/faq/

                Comment

                • Philipp Lenssen

                  #9
                  Re: Popups, web applications, accessibility

                  Harlan Messinger wrote:
                  [color=blue]
                  >
                  > I'm back to asking what's annoying about it. I certainly understand
                  > what's annoying about Orbitz and Classmates ads preventing you from
                  > doing your business on a web site. I don't understand what's annoying
                  > about a popup interface that assists you with the work you're trying
                  > to do. For example, say a web site hyperlinks technical terms within
                  > its main text to their definitions in a glossary that pops up.[/color]

                  I often use <acronym title="Bla bla bla">BBB</acronym> for that and
                  render it with a dotted underline. You can also use <span
                  class="definiti on" title="Bla bla bla">Bla</span> or something.
                  [color=blue]
                  > If the
                  > glossary is in a smaller, separate window, it is readily accessible
                  > and lets you browse the entire glossary. You also have the benefit of
                  > not losing your place in the material you were reading. Why is that
                  > annoying? I'm not asking to be argumentative--I really don't
                  > understand.[/color]

                  To me that's not more or less usable then loading the page in the same
                  window. I have my back-key which returns me to exactly where I was in
                  the text.

                  However, your example is not what makes the most typical and most
                  annoying pop-up. Annoying pop-ups are whenever the user doesn't expect
                  them, and feels he didn't control the "popping up" event. Still you
                  also don't make it perfectly clear you could communicate the "popping
                  up" intuitively and without disturbing the text flow before-hand.

                  Actually, as user, I would probably open those links you describe in a
                  new Windows myself anyway. Don't underestimate people to do what makes
                  sense to them, presented with a perfectly static and expectable
                  document.

                  --
                  Google Blogoscoped
                  A daily news blog and community covering Google, search, and technology.

                  Comment

                  • Brian

                    #10
                    Re: Popups, web applications, accessibility

                    Harlan Messinger wrote:[color=blue]
                    > now, learning about accessibility issues, I have read that popups
                    > are troublesome for people using adaptive software for visual
                    > impairments. I would have thought that it might suffice to provide
                    > a positive indication to such users that a link will open a
                    > separate window, to indicate in the new window that it *is* a new
                    > window,[/color]

                    Many users block popups, either through third party software, or
                    directly in the browser. You don't know whether it actually *is* a
                    new window or not.
                    [color=blue]
                    > and to provide a message in the new window indicating that it
                    > should be closed to return to the main window.[/color]

                    Imagine someone who has blocked popups: you tell them to close the
                    window to return to the main window, but they never left the main
                    window in the first place. They close that main window, and poof!
                    gone. I don't know what this "applicatio n" is, but it's sure to
                    aggravate those who must start all over again.
                    [color=blue]
                    > Apparently, that's not enough, and popups aren't allowed.[/color]

                    This is not an authoring issue. Popups aren't allows *by the user*.
                    There's nothing you can do about that (and no reason why you would
                    want to).
                    [color=blue]
                    > Trying to find out *why* there's an outright ban, I found in Google
                    > Groups a posting explaining that, "It is a royal pain in the
                    > posterior to find your way back to where you started when sites
                    > start spawning new windows. In MS Windows, you cannot assume that
                    > when you kill the new window (Alt-F4 or whatever) you will go back
                    > to the previous windows. The OS might decide to give the desktop
                    > the focus, for example."
                    >
                    > If I provide cues such as those I mentioned above, is this the sole
                    > remaining objection?[/color]

                    What will you do? Give instructions for one OS? What about others?
                    Will the directions conflict?
                    [color=blue]
                    > If none of these considerations is sufficient to override the
                    > general ban on popups, then what does one do instead,[/color]

                    Leave the mechanics alone.
                    [color=blue]
                    > keeping in mind that the application *also* has to operate in a
                    > manner that will be intuitive to the sighted user?[/color]

                    I don't understand this part. Are web pages without popups
                    unintuitive to sighted people? How?

                    --
                    Brian
                    follow the directions in my address to email me

                    Comment

                    • Thor Kottelin

                      #11
                      Re: Popups, web applications, accessibility



                      Harlan Messinger wrote:
                      [color=blue]
                      > I don't understand what's annoying about a popup
                      > interface that assists you with the work you're trying to do. For example,
                      > say a web site hyperlinks technical terms within its main text to their
                      > definitions in a glossary that pops up. If the glossary is in a smaller,
                      > separate window, it is readily accessible and lets you browse the entire
                      > glossary. You also have the benefit of not losing your place in the material
                      > you were reading.[/color]

                      I'd rather have the benefit of choice.

                      Thor

                      --

                      Comment

                      • Harlan Messinger

                        #12
                        Re: Popups, web applications, accessibility


                        "Jim Ley" <jim@jibbering. com> wrote in message
                        news:3f901373.4 22420949@news.c is.dfn.de...[color=blue]
                        > On Fri, 17 Oct 2003 12:00:45 -0400, "Harlan Messinger"
                        > <h.messinger@co mcast.net> wrote:
                        >[color=green]
                        > >My real goal here is to find out what I can realistically do *instead*,[/color][/color]
                        if[color=blue][color=green]
                        > >I'm *trying* to honor the precept of avoiding popups.[/color]
                        >
                        > Use in page popups.[/color]

                        What are those?

                        Comment

                        • Harlan Messinger

                          #13
                          Re: Popups, web applications, accessibility


                          "Philipp Lenssen" <info@outer-court.com> wrote in message
                          news:bmp4pl$pes dv$1@ID-203055.news.uni-berlin.de...[color=blue]
                          > Harlan Messinger wrote:
                          >[color=green]
                          > >
                          > > I'm back to asking what's annoying about it. I certainly understand
                          > > what's annoying about Orbitz and Classmates ads preventing you from
                          > > doing your business on a web site. I don't understand what's annoying
                          > > about a popup interface that assists you with the work you're trying
                          > > to do. For example, say a web site hyperlinks technical terms within
                          > > its main text to their definitions in a glossary that pops up.[/color]
                          >
                          > I often use <acronym title="Bla bla bla">BBB</acronym> for that and
                          > render it with a dotted underline. You can also use <span
                          > class="definiti on" title="Bla bla bla">Bla</span> or something.[/color]

                          Interesting--though Netscape 7 already adds the dotted line for you, and it
                          doesn't work in Netscape 4.7. It also doesn't give the user the advantage of
                          the whole glossary to browse through. But definitely worthwhile.
                          [color=blue]
                          >[color=green]
                          > > If the
                          > > glossary is in a smaller, separate window, it is readily accessible
                          > > and lets you browse the entire glossary. You also have the benefit of
                          > > not losing your place in the material you were reading. Why is that
                          > > annoying? I'm not asking to be argumentative--I really don't
                          > > understand.[/color]
                          >
                          > To me that's not more or less usable then loading the page in the same
                          > window. I have my back-key which returns me to exactly where I was in
                          > the text.
                          >
                          > However, your example is not what makes the most typical and most
                          > annoying pop-up. Annoying pop-ups are whenever the user doesn't expect
                          > them, and feels he didn't control the "popping up" event. Still you
                          > also don't make it perfectly clear you could communicate the "popping
                          > up" intuitively and without disturbing the text flow before-hand.
                          >
                          > Actually, as user, I would probably open those links you describe in a
                          > new Windows myself anyway. Don't underestimate people to do what makes
                          > sense to them, presented with a perfectly static and expectable
                          > document.[/color]

                          Actually--and years of experience with users of all kinds of applications
                          back me up on this--I know well enough that many people don't have the
                          slightest idea about some of the features available to them that you and I
                          take for granted, beyond those that are visible directly on the main screen.
                          Open a link in a new windows? Open the current page in a new window? Change
                          your font size? Even without doing a survey, I'm fairly confident that a
                          majority of browser users don't know how to do those things and may not even
                          be aware that they are available. That's why I have some trouble with the
                          idea of leaving all the choices to users. How can they know what their own
                          preferences are if they don't know that the alternatives exist?

                          Comment

                          • Harlan Messinger

                            #14
                            Re: Popups, web applications, accessibility


                            "Brian" <usenet1@mangym utt.com.invalid-remove-this-part> wrote in message
                            news:v4Vjb.5795 86$cF.251765@rw crnsc53...[color=blue]
                            > Harlan Messinger wrote:[color=green]
                            > > now, learning about accessibility issues, I have read that popups
                            > > are troublesome for people using adaptive software for visual
                            > > impairments. I would have thought that it might suffice to provide
                            > > a positive indication to such users that a link will open a
                            > > separate window, to indicate in the new window that it *is* a new
                            > > window,[/color]
                            >
                            > Many users block popups, either through third party software, or
                            > directly in the browser. You don't know whether it actually *is* a
                            > new window or not.
                            >[color=green]
                            > > and to provide a message in the new window indicating that it
                            > > should be closed to return to the main window.[/color]
                            >
                            > Imagine someone who has blocked popups: you tell them to close the
                            > window to return to the main window, but they never left the main
                            > window in the first place. They close that main window, and poof!
                            > gone. I don't know what this "applicatio n" is, but it's sure to
                            > aggravate those who must start all over again.
                            >[color=green]
                            > > Apparently, that's not enough, and popups aren't allowed.[/color]
                            >
                            > This is not an authoring issue. Popups aren't allows *by the user*.
                            > There's nothing you can do about that (and no reason why you would
                            > want to).
                            >[color=green]
                            > > Trying to find out *why* there's an outright ban, I found in Google
                            > > Groups a posting explaining that, "It is a royal pain in the
                            > > posterior to find your way back to where you started when sites
                            > > start spawning new windows. In MS Windows, you cannot assume that
                            > > when you kill the new window (Alt-F4 or whatever) you will go back
                            > > to the previous windows. The OS might decide to give the desktop
                            > > the focus, for example."
                            > >
                            > > If I provide cues such as those I mentioned above, is this the sole
                            > > remaining objection?[/color]
                            >
                            > What will you do? Give instructions for one OS? What about others?
                            > Will the directions conflict?
                            >[color=green]
                            > > If none of these considerations is sufficient to override the
                            > > general ban on popups, then what does one do instead,[/color]
                            >
                            > Leave the mechanics alone.
                            >[color=green]
                            > > keeping in mind that the application *also* has to operate in a
                            > > manner that will be intuitive to the sighted user?[/color]
                            >
                            > I don't understand this part. Are web pages without popups
                            > unintuitive to sighted people? How?[/color]

                            Well, imagine the word processing analogy, where your document disappears
                            every time you want to change your font, and is replaced by the
                            font-changing interface. Then, to see the effect of your change, you have to
                            click OK and wait till your document redisplays. If you don't like the
                            result, you have to open the font display all over again.

                            Or is it easier to have a place on the toolbar that's always visible, where
                            you can select the font you want and immediately see the effect of the
                            change?

                            Same question about an application for creating flowcharts or other kinds of
                            diagrams. Is it easier to keep going back and forth between the diagram
                            you're creating and the screens containing the shapes from which you're
                            building them, or is it easier to drag the shapes from one window to
                            another?

                            One of the difficulties of designing any kind of presentation for the blind
                            is precisely that, because of the linearity of the presentation, it is
                            difficult to convey the big picture and make the whole thing readily
                            accessible to them. If you deny yourself windows beyond the main one, then
                            you're creating exactly the same obstacle for sighted users.

                            Comment

                            • Barry Pearson

                              #15
                              Re: Popups, web applications, accessibility

                              Harlan Messinger wrote:
                              [snip][color=blue]
                              > Actually--and years of experience with users of all kinds of
                              > applications back me up on this--I know well enough that many people
                              > don't have the slightest idea about some of the features available to
                              > them that you and I take for granted, beyond those that are visible
                              > directly on the main screen. Open a link in a new windows? Open the
                              > current page in a new window? Change your font size? Even without
                              > doing a survey, I'm fairly confident that a majority of browser users
                              > don't know how to do those things and may not even be aware that they
                              > are available. That's why I have some trouble with the idea of
                              > leaving all the choices to users. How can they know what their own
                              > preferences are if they don't know that the alternatives exist?[/color]

                              Then educate them, don't patronise them.

                              They will access many web sites other than yours. If you are concerned with
                              their inability to browse the web effectively, you can't solve their problem
                              just by the behaviour of your own web site. If you are truly concerned about
                              them, help them realise what options are available. Then they can use those
                              options on your site and all other sites too.

                              If your site behaves significantly differently from other sites, you will have
                              just made their confusion worse.

                              --
                              Barry Pearson


                              This site provides information & analysis of child support & the Child Support Agency in the UK, mainly for lobbyists, politicians, academics & media.



                              Comment

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