romaglushko
Last Activity: Oct 1 '24, 08:34 PM
Joined: Aug 25 '24
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Absolutely! Glad you find this interesting 🙌... -
How to design a customer service platform like Intercom or Zendesk?
Hey all 👋
I have published an article with an extensive overview of Papercups, a feature-rich open source customer service platform with real-time chat capabilities.
The article covers:- 📐 High-level architecture of the platform & the main data model
- 💬 Handling communication with customers across 7 channels in a uniformed way and figure out to which ongoing conversation it belongs
- 📧 How to receive emails via
Last edited by Niheel; Oct 1 '24, 04:18 AM.
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