This article focuses on the development of ring groups in C#. The effectiveness of any call center not only depends on the operators’ behaviour but also the technical background of the call center as well. After studying this guide you will be able to create a ring group extension (that is a „virtual softphone”) that can be used to transfer incoming calls to one of the selected call center agents based on a predefined ring group strategy.
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LeoKraken
Last Activity: Jan 23 '15, 01:16 PM
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LeoKraken started a topic Building a virtual softphone in C# that works as a ring group in your call centerin C SharpBuilding a virtual softphone in C# that works as a ring group in your call center
Last edited by Niheel; Nov 4 '15, 08:55 AM.
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