Ticket System

[AirYT]

Hello,

Was wondering if anyone had any recommendations for a fully developed
Customer Trouble Ticketing system written in PHP/MySQL.

The only caveat is that i would like it to easily snap in to our existing
infrastructure (& preferrably look n feel). At the very least, the system
should be able to draw from our user table & authentication (via sessions)
we are already using.

Anyone have any ideas or be able point me in the right direction? I've done
a bunch of digging, but i thought this could save me some research time.

Thanks in advance,
AirYT

[Jerry Stuckle]

Re: Ticket System

AirYT wrote:

Hello,
>
Was wondering if anyone had any recommendations for a fully developed
Customer Trouble Ticketing system written in PHP/MySQL.
>
The only caveat is that i would like it to easily snap in to our existing
infrastructure (& preferrably look n feel). At the very least, the system
should be able to draw from our user table & authentication (via sessions)
we are already using.
>
Anyone have any ideas or be able point me in the right direction? I've done
a bunch of digging, but i thought this could save me some research time.
>
Thanks in advance,
AirYT
>
>
>

I would say not. Each one pretty much has its own look and feel, as
well as its own authentication.

When I've needed to have something similar I've just written one from
scratch. It's not that difficult - and a heck of a lot easier than
trying to understand the code of an off-the-shelf solution and modify it.

--
=============== ===
Remove the "x" from my email address
Jerry Stuckle
JDS Computer Training Corp.
jstucklex@attgl obal.net
=============== ===

[BlenderStyle]

Re: Ticket System

I built a ticket tracking system like you're describing for use in the
I.T. department I work in. It's light weight, but does exactly what I
need it to. It works great for our department. However, integrating it
with another system might pose a slight problem, but not impossible.
Changing the look would be fairly easy.

I'm assuming you're a PHP developer (since you're here), and if so, I
recommend looking into CakePHP. It's an awesome MVC (model-view-
controller) framework that's similar to Ruby on Rails, but for PHP. I
used to develop the help desk software.

Matt


On Mar 20, 4:41 pm, "AirYT" <a...@PLEASEDON TSPAMMEfunkychi ckens.org>
wrote:

Hello,
>
Was wondering if anyone had any recommendations for a fully developed
Customer Trouble Ticketing system written in PHP/MySQL.
>
The only caveat is that i would like it to easily snap in to our existing
infrastructure (& preferrably look n feel). At the very least, the system
should be able to draw from our user table & authentication (via sessions)
we are already using.
>
Anyone have any ideas or be able point me in the right direction? I've done
a bunch of digging, but i thought this could save me some research time.
>
Thanks in advance,
AirYT