Javascript Problems - I think...

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  • Alex SRL
    #1

    Javascript Problems - I think...

    Hi,

    I run a series of 'surveys' online using a piece of software called
    Keypoint. The surveys are uploaded using a company's dedicated server
    that i don't control.

    I have had people come back saying that when they click on the link to
    take them to the survey, a new browser window opens and says that the
    survey is loading, but then it just sits there, doing nothing, saying
    it is loading. One time someone said they had a javascript error come
    up too but otherwise there has been no error.

    My first thought was that it was javascript and they needed to enable
    javascript, but all of them have it enabled! Our tech guy at work has
    no idea, so I'm on here with desperation as i need a stable system
    very quick!

    All of these people are using Windows 98 or above, and all have either
    IE 5 or very recent versions of Netscape (7.0).

    An example of the links in question is:
    http://www.surveyserver.net/surveys/96/25445C7A5580E240/webform.htm


    but these guys can't use any of our pages so it's not an error on just
    one of the surveys.

    Has anyone got any ideas?

    Thanks in advance!
    Tags: None
    • Jerry Park
      #2
      Re: Javascript Problems - I think...

      Alex SRL wrote:[color=blue]
      > Hi,
      >
      > I run a series of 'surveys' online using a piece of software called
      > Keypoint. The surveys are uploaded using a company's dedicated server
      > that i don't control.
      >
      > I have had people come back saying that when they click on the link to
      > take them to the survey, a new browser window opens and says that the
      > survey is loading, but then it just sits there, doing nothing, saying
      > it is loading. One time someone said they had a javascript error come
      > up too but otherwise there has been no error.
      >
      > My first thought was that it was javascript and they needed to enable
      > javascript, but all of them have it enabled! Our tech guy at work has
      > no idea, so I'm on here with desperation as i need a stable system
      > very quick!
      >
      > All of these people are using Windows 98 or above, and all have either
      > IE 5 or very recent versions of Netscape (7.0).
      >
      > An example of the links in question is:
      > http://www.surveyserver.net/surveys/...40/webform.htm
      >
      > but these guys can't use any of our pages so it's not an error on just
      > one of the surveys.
      >
      > Has anyone got any ideas?
      >
      > Thanks in advance![/color]
      No real idea. Works OK in Mozilla Firebird version 0.7 .

      There is a lot of javascript in there. Notice one thing. The javascript
      tries to determine the type and version of browser. This is almost
      always a mistake. Better to just write to standards and leave well
      enough alone.

      Many times I have been on a site which wouldn't load and discovered that
      the site didn't like my browser. But the site would have run fine on my
      browser except that the code rejected the browser I was using.

        Comment

        • Alex SRL
          #3
          Re: Javascript Problems - I think...

          I figured it would be something to do with stuff i can't change!
          Unfortunately the online element of the surveys aren't written by me and
          are all automatically done!

          i have rung the tech support for this software and they are meant to be
          getting back to me!

          thanks for your reply tho, when i speak to them i will ask them whether
          it could be that!

          *** Sent via Developersdex http://www.developersdex.com ***
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            Comment

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