HELP:sms project

[mysa]

hello!!
i am proposed a project. the project is just like complaining to the ministry or organization about anything through sms...
and from there, those organization will receive it and give the feedback to them..
i need to know the sms flow from user to the adminstrator for this project...
i'm sorry because i'm less knowledge about this topic
thank you!!!

[Niheel]

By SMS do you mean mobile messaging or Systems Management?