Custom action not working

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  • Claire
    #1

    Custom action not working

    Hi
    I've created an installation package for my Service application. This is my
    first attempt at an install package.
    In the simplest install package, the files are being created in the target
    directory ok. InstallUtil.exe is one of these files.
    I've now tried to add a custom action (I've tried both Install and Commit
    phases trying to get it to work) to run InstallUtil.exe , passing my service
    executable name (without path info) as "Arguments" . I've set
    "InstallerClass " to false.
    When install is run a command prompt window opens, to run installutil as I'd
    expect, then closes again quickly and I get an error message from the
    installer that there was an error during installation.
    Following in an extract from my install log file which doesn't really make
    any sense to me. What's wrong here please? I don't believe the problem is
    anything to do with icons/dialogs.

    MSI (s) (88:F8) [08:25:58:236]: Note: 1: 1722 2:
    _FC60C24A_E67B_ 42C0_8C63_F5558 5CEA052 3: C:\Program Files\JF Ltd\MCAS
    Monitor\Install Util.exe 4: /u jfmMCASMonitorS ervice.exe
    MSI (s) (88:F8) [08:25:58:236]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (c) (28:AC) [08:25:58:267]: Note: 1: 2262 2: Error 3: -2147287038
    DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog
    The installer has encountered an unexpected error installing this package.
    This may indicate a problem with this package. The error code is 2835. The
    arguments are: ErrorIcon, ErrorDialog,
    Error 1722. There is a problem with this Windows Installer package. A
    program run as part of the setup did not finish as expected. Contact your
    support personnel or package vendor. Action
    _FC60C24A_E67B_ 42C0_8C63_F5558 5CEA052, location: C:\Program Files\JF
    Ltd\MCAS Monitor\Install Util.exe, command: /u jfmMCASMonitorS ervice.exe
    MSI (s) (88:F8) [08:25:59:686]: Note: 1: 2262 2: Error 3: -2147287038
    MSI (s) (88:F8) [08:25:59:686]: Product: JF MCAS Monitor -- Error 1722.
    There is a problem with this Windows Installer package. A program run as
    part of the setup did not finish as expected. Contact your support personnel
    or package vendor. Action _FC60C24A_E67B_ 42C0_8C63_F5558 5CEA052, location:
    C:\Program Files\JF Ltd\MCAS Monitor\Install Util.exe, command: /u
    jfmMCASMonitorS ervice.exe


    Tags: None
    • mdb
      #2
      Re: Custom action not working

      "Claire" <asdfkjasl@ntlw orld.com> wrote in
      news:O5ZUhxGVFH A.3840@tk2msftn gp13.phx.gbl:[color=blue]
      > When install is run a command prompt window opens, to run installutil
      > as I'd expect, then closes again quickly and I get an error message
      > from the installer that there was an error during installation.
      > Following in an extract from my install log file which doesn't really
      > make any sense to me. What's wrong here please? I don't believe the
      > problem is anything to do with icons/dialogs.[/color]

      Hmmm... two guesses:

      first guess is that you can't run installutil during an MSI install.

      second guess (more of a suggestion, really) would be to make sure that the
      program can successfully run. Try this... when the installer comes back
      and says that there was an error in the installation, don't click the OK
      button. Instead, open a command prompt, switch to your windows\system3 2
      directory and then type the full path to the installutil.exe just as you
      would expect that the MSI Installer would, including the command line
      options and see if it does what you expect. Hopefully, it will give you
      some kind of error information that will be more useful.

      -mdb

        Comment

        • Claire
          #3
          Re: Custom action not working

          > Hmmm... two guesses:[color=blue]
          >
          > first guess is that you can't run installutil during an MSI install.
          >
          > second guess (more of a suggestion, really) would be to make sure that the
          > program can successfully run. Try this... when the installer comes
          > back
          > and says that there was an error in the installation, don't click the OK
          > button. Instead, open a command prompt, switch to your windows\system3 2
          > directory and then type the full path to the installutil.exe just as you
          > would expect that the MSI Installer would, including the command line
          > options and see if it does what you expect. Hopefully, it will give you
          > some kind of error information that will be more useful.
          >[/color]

          Interesting, where is The Current Directory when one attempts to run a file
          included as part of the installation?
          If I included installutil.exe into the same path as the installed
          application and ran that as a custom action, would The Current Directory be
          the application path or system32?


            Comment

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