I have to create a QA report regarding callers calling into a phone
hotline.
The report consists of many checkboxes such as:
Did the IBCCP agency contact you? Yes/NO
How many days passed before you heard from the agency? 1Week/2Weeks/3
or More Weeks
Did you become an IBCCP client? Yes/NO/Dont Know
I thought it best to use the Caller ID to help me group responses?
How best do I go about counting the respective checkboxes?
Thanks!
John
hotline.
The report consists of many checkboxes such as:
Did the IBCCP agency contact you? Yes/NO
How many days passed before you heard from the agency? 1Week/2Weeks/3
or More Weeks
Did you become an IBCCP client? Yes/NO/Dont Know
I thought it best to use the Caller ID to help me group responses?
How best do I go about counting the respective checkboxes?
Thanks!
John
Comment