XML Parser Error

[helper9]

I do not write XML code. In the last week, some of our laptop field users have reported receiving an error while they are connected to our server via vpn. They try to send their data in a particular software program back to the server and get:
InitCall(0):Err or;
Code = 8005e24b
Code meaning = Unknown error 0x8005E24B
Source = SendRequestAndG etResponse
Description = XML Parser has reported a WININET.dll error, description is : 12007 - The server name or address could not be resolved.

Note, the server they are calling has not had it's name or IP address changed.
Does any one have an idea what might be going on?

[Plater]

What it sounds like is the software is trying to get the IP Address for the server it wants to connect to to.
So it sends out a DNS query on it (Similar to what happens when you put www.thescripts.com into your browser, its very common) and the request either tries to go through the VPN Tunnel and cannot find a response to its query (meaning nobody was able to tell it what the IP address it wants is)
OR
it tries to use whatever "regular" internet connection they are on and THAT connection either doesn't have permision to look up IP Addresses for the requested name, or just plain cannot find one.

The latter would be the case if the server's name was only available to people inside its network --through the VPN or physically there-- and outside users could not find an entry for it

Not sure if that is the case, or what to do about it. I don't think it's really XML related, it just means that the request would come back as an XML string and the software, which always expects there to be a response, uses an XML Parser to read it.