Windows Media Player cannot play the file because there is a problem with your sound

[davidson1]

Hai friends.....

I am using Compaq Laptop..I used to hear songs most of the time...but suddenly when i open the Windows Media Player to hear the songs..it is not singing..but gives me the following error....

Windows Media Player cannot play the file because there is a problem with your sound device. There might not be a sound device installed on your computer, it might be in use by another program, or it might not be functioning properly.

What can i do....pl give me idea...

Thanks in Advance...

Davidson
25 November 2008

[Nepomuk]

Hi!
Have you checked, if the sound card driver is still installed? To do so, right click on "My Computer", choose "Settings", "Hardware", "Device Manager" and check the Multimedia & Audio devices.

Of course, you can go to the Compaq website, download the newest driver for your sound card (will be listed under the name of your laptop) and install that.

Greetings,
Nepomuk

[davidson1]

Some Problem

Thank u Nemo..

As u said i went to Device Manager,,,

under Sound,video and game controllers...i saw

yellow exclamatry in conexant High Definition Audio.. all others are ok..

is here any problem pl reply me...

[Nepomuk]

Yes, that would be an indication, that something is actually wrong with the driver, so we're on the right track. Have you tried reinstalling (or even updating) the driver?

Greetings,
Nepomuk

[davidson1]

Thank nemo....

How to reinstall or update..can u tell me..i will Try....

[Nepomuk]

Go to the HP Support Website (as HP took over Compaq) and choose your Laptop. Then follow the relatively intuitive layout of the site. It should be something like Driver - Multimedia you'll find the sound drivers under. Download it and then start the download.

If that doesn't work for some reason, go back to the "Device Manager", select that audio driver, right click it and choose "deinstall" . That might solve the problem, as it might automatically reinstall the driver. If it doesn't, we can do that manually.

Greetings,
Nepomuk

[davidson1]

Thank u Nepo..
i followed all ur steps.....
i have one questions....i consists of 7 softwares which one i have to choose..and download..could u please help me,,,,,,,I could not find anything for sound

Select software and drivers

HP Quick Launch Buttons(Driver - Keyboard, Mouse and Input Devices)

Driver - Storage(Driver - Keyboard, Mouse and Input Devices)

Intel Matrix Storage Manager( Intel SATA AHCI Controller Driver)

HP Update and HP Software Update - Critical Security Update(Software - Internet Access)

HP Quick Launch Buttons Critical Security Update (Software - Solutions)

LightScribe Host Software (Software - Solutions)

HP Software Update(Software - Solutions)

[Nepomuk]

Hm, that's weird - none of those seem to be the sound card drivers. Have you deinstalled the audio driver as I suggested? If so, try doing a windows update - often missing drivers are found while doing that.

Oh by the way, you don't have any setup CDs that came with the Laptop by any chance?

Greetings,
Nepomuk

[davidson1]

Thank u Nepo...

As u suggested i reinstall and also updated....but the error remains the same....i didnt get any CD for my Laptop....is there any way to solve this problem..pl help me.....

[Studlyami]

Do you still see the yellow exclamation point in the device manager? If it is still there, then we will need to locate another driver manually. Could we get your laptop model number?

[davidson1]

Thank u Study...


As Nepo said when i try to Update driver...it showed me the following error....

There was a Problem in installing Conexant High Definition Audio....what could be the reason...

As u said i still see yellow exaclamatry in Conexant High Definition Audio in device manager

my laptop model no is C707TU

could u please help me....

[Nepomuk]

Ah, we're getting somewhere. The driver you need is probably this one. For any further drivers you may need, check this website.

Now, that gives you the driver, but obviously you had problems installing it before, so you may have the same problems with these drivers. So, just to clarify, you deinstalled the Audio Device in the "Device Manager" first, right? And then you tried to do an Update?

I'd suggest, you deinstall it again (if it isn't still deinstalled) and then try installing it with the driver I linked to. Maybe that will work.

Greetings,
Nepomuk

[davidson1]

Thank u Nepo..

I went to the website as u said and downloded...... .I started to install..but in the middle in shows me the following error

Driver Installation Failed:Could not
find the media device for this driver

could u pl help me............. ....

[Studlyami]

Looks like you were not alone with this problem, I found this blog It sounds like that error is normal, but itsn't correct Here is how they stated to fix the issue (at least it worked for them).

10. Install the audio driver

Conexant CX20549-12 High Definition Audio Driver
ftp://ftp.hp.com/pub/softpaq/sp36001-36500/sp36090.exe

When you install the driver it will give an error message [Media device not found]. Don’t get fooled by this. Now it’s your turn to take control of the system.

Open your “Device Manager”. Look for “High Definition Audio Device”. You will find a yellow mark beside it indicating that the devices is not working properly. Right click and choose to install driver. Don’t let installation wizard do any thing on its own. Don’t let Windows to search for drivers. Choose advanced option of insalling driver by choosing the location on your own. Then choose “Audio, Video, Games Controller” and then don’t choose any driver from the list given by Windows. Click “Have disk”. Now you need to look for a “swsetup” folder in your “C:” drive. This is the drive where HP drivers have been extracted automatically. Look for “sp36090″ [the number of the HP driver] folder in it. If you don’t find the folder in “swsetup” look for the folder in “C:” drive. You will find one “.inf” file in the folder [Don't go into the other folders within 'sp36090' folder]. This is the driver file for your audio device. Select it and proceed irrespective of any warning by Windows. You will have your correct driver installed."

Let us know if this helped

[davidson1]

Your Answer was awesome and correct...Thank u....

Thank u Studly....your answer was correct...

Thank u so much..i tried a lot.for this...got it through......

i have one question....doe s this problem came because of my laptop virus.....

Thank u.............. ..so much........... ............... ........

Thanks for all......who replied this thread