Trouble tickets

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  • Roger Godefroy
    #1

    Trouble tickets

    Hi there,

    Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
    sent to support@blabla. com should automaticaly being transfered to the
    system and email the user back with a ticketnumber. After that ofcourse
    should be the rest for handling the tickets.

    If possible... freeware ;)

    Greetings,

    Roger Godefroy
    Q-Websolutions.co m


    Tags: None
    • Chris Morris
      #2
      Re: Trouble tickets

      "Roger Godefroy" <godefroy@(no spam)home.nl> writes:[color=blue]
      > Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
      > sent to support@blabla. com should automaticaly being transfered to the
      > system and email the user back with a ticketnumber. After that ofcourse
      > should be the rest for handling the tickets.
      >
      > If possible... freeware ;)[/color]

      Perl rather than PHP, so you might need to be nicer to the server
      admins if you aren't one, but Request Tracker is a very nice open
      source ticket system.

      Request Tracker
      http://www.bestpractical.com/rt/
      Request Tracker Built For Teams Who Need More Than Just a Helpdesk For more than 20 years, teams of all sizes have used Request Tracker to streamline tasks, improve efficiency, and strengthen commu…


      If you're using Debian Linux, it's the 'request-tracker3' package. It
      might be packaged for other distributions as well, I don't know.

      --
      Chris

        Comment

        • Shawn Wilson
          #3
          Re: Trouble tickets

          Roger Godefroy wrote:
          [color=blue]
          > Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
          > sent to support@blabla. com should automaticaly being transfered to the
          > system and email the user back with a ticketnumber. After that ofcourse
          > should be the rest for handling the tickets.[/color]

          I'll second Chris' Request Tracker. I just got it set up a couple weeks ago.
          Just don't expect support from the company. It's extremely expensive.

          Shawn
          --
          Shawn Wilson
          shawn@glassgian t.com
          GlassGiant.com - Make free pictures for your Facebook Photos!
          http://www.glassgiant.com



            Comment

            • Jochen Daum
              #4
              Re: Trouble tickets

              Hi !

              On Thu, 24 Jul 2003 11:20:48 +0200, "Roger Godefroy" <godefroy@(no
              spam)home.nl> wrote:[color=blue]
              >Anybody an idea which phpscript I could use for a helpdesk. E-Mail messages
              >sent to support@blabla. com should automaticaly being transfered to the
              >system and email the user back with a ticketnumber. After that ofcourse
              >should be the rest for handling the tickets.
              >
              >If possible... freeware ;)
              >[/color]
              Have you searched for ticket, support and php on www.sf.net?

              Jochen
              [color=blue]
              >Greetings,
              >
              >Roger Godefroy
              >Q-Websolutions.co m
              >[/color]

              --
              Jochen Daum - CANS Ltd.
              PHP DB Edit Toolkit -- PHP scripts for building
              database editing interfaces.
              http://sourceforge.net/projects/phpdbedittk/

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