I can't get my report to a PDF

[Mysterydave]

Hi,

I have a report that takes a fair few queries to generate, and I guess this is the problem. I am able to create a snapshot file, but I'm unable to create a PDF. I thought it might be because of the PDF writer I was using, but I've got Adobe Acrobat 9 Pro installed now and still no joy. When I try I get either a message box saying "Abobe PDF Printer failed to create the PDF file", or if I choose the file>Print> Adobe PDF option I get a .log file gobbledegook file.

Does anyone know if there's anything I can do? I'm able to create many other reports with no problem. Snapshot is an issue for some of my recipients!

Cheers

[NeoPa]

That sounds very much like an Acrobat / OS problem to me Dave I'm afraid.

I use an older version of Acrobat, but no problems.

[Mysterydave]

Oh well! It was worth a try. It must be the OS as I've tried a few versions of Acrobat around the network. If anyone was interested in what came out in the .log file here it is:

%%[ ProductName: Distiller ]%%
%%[ Error: rangecheck; OffendingComman d: endcidrange ]%%

Stack:
36823
(×)
(×)
36822
(Ö)
(Ö)
36821
(Õ)
(Õ)
36820
(Ô)
(Ô)
36819
(Ó)
(Ó)
36818
(Ò)
(Ò)
36817
(Ñ)
(Ñ)
36816
(Ð)
(Ð)
36815
(Ï)
(Ï)
36814
(Î)
(Î)
36813
(Í)
(Í)
36812
(Ì)
(Ì)
36811
(Ë)
(Ë)
36810
(Ê)
(Ê)
36809
(É)
(É)
36808
(È)
(È)
36807
(Ç)
(Ç)
36806
(Æ)
(Æ)
36805
(Å)
(Å)
36804
(Ä)
(Ä)
36803
(Ã)
(Ã)
36802
(Â)
(Â)
36801
(Á)
(Á)
36800
(À)
(À)
36799
(¿)
(¿)
36798
(¾)
(¾)
36797
(½)
(½)
36796
(¼)
(¼)
36795
(»)
(»)
36794
(º)
(º)
36793
(¹)
(¹)
36792
(¸)
(¸)
36791
(·)
(·)
36790
(¶)
(¶)
36789
(µ)
(µ)
36788
(´)
(´)
36787
(³)
(³)
36786
(²)
(²)
36785
(±)
(±)
36784
(°)
(°)
36783
(¯)
(¯)
36782
(®)
(®)
36781
(*)
(*)
36780
(¬)
(¬)
36779
(«)
(«)
36778
(ª)
(ª)
36777
(©)
(©)
36776
(¨)
(¨)
36775
(§)
(§)
36774
(¦)
(¦)
-mark-


%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[NeoPa]

I think this looks like a crash in the software (Adobe Distiller).

I would try uninstalling and re-installing the Adobe suite. There's a chance this may fix it. If not. it'll do no harm other than wasting a few minutes of your time.